FAQs

What is Flexable's Virtual Childcare?

In this section, we will answer all of your questions regarding the benefits of Virtual Childcare. Flexable’s Virtual Childcare began at the onset of the COVID-19 pandemic with Flexable Virtual MiniCamps. As working parents ourselves, we suddenly found ourselves at home with our families 24/7 and wearing all the hats: working from home, childcare duties, domestic tasks, and aiding with schooling from home. And we’ll be the first to admit – it is really hard. Our goal has always been to help parents find Work +Life Fit, and we started Virtual MiniCamps in the same spirit.

Virtual MiniCamps are 30-60 minute, interactive and engaging video chat sessions led by a trusted and vetted Flexable Virtual Host. We utilize Zoom for these live sessions. A schedule of engaging content keeps children ages 3 -10 connecting and growing at home while providing parents a brief reprieve for work or self-care. It’s like extra time in the day to have that conference call, workout session, clean the kitchen, or just hide in the bathroom with that secret chocolate stash!

What is the age limit for childcare?

Virtual Childcare is for children ages 3 – 10 years old.

How long are the Virtual Childcare sessions?

Virtual Childcare is can be scheduled in 30 or 60 minutes blocks. One of the additional benefits of virtual childcare is that there is very little setup time and no commute!

How do I book Virtual Childcare?

Sign up here! 

You’ll be able to choose between on-demand and pre-scheduled sessions:

On-Demand: These sessions are one-on-one when you need them most! You can choose the host you’d like or ask for a random selection based off the time you’d like care.

Pre-scheduled: These sessions are scheduled at least the week in advance and offer a variety of enrichment options. Find the class you’d like and choose the slot that works for your family! Don’t see a time that works? From the camp description page you can choose book 1:1 to be taken to that host’s availability for other times!

 

Whether you book one-on-one or from our pre-scheduled camps, you’ll be able to see class descriptions, materials needed, and access registration and payment all with a few clicks!

I booked Virtual Childcare! What next?

After purchasing your sessions, you will be sent an email with a zoom link and information about your childcare such as date, time, the name of your Virtual Host, materials needed, and any other considerations.

You’ll also receive that reminder email at least 45 minutes before the start of your session.

Each Zoom meeting room will open 10 minutes prior to the start of the program. Before your scheduled camp, we recommend you and your child spend some time getting acquainted with Zoom and it’s features, such as using computer audio, muting and unmuting, testing your internet speed, etc. Read more about using Zoom here.

 

If you have trouble accessing the meeting using the provided credentials, please contact the Zoom help line directly. Participants are responsible for their ability to access the Zoom meeting room. Refunds will not be given if an individual fails to connect within the designated time period.

When you enter your session you will enter into a “waiting room.” This is to assure that only participants that are scheduled to join sessions are able to enter. The Virtual Host will permit you to enter the session.

What type of activities happen during Virtual Childcare?

Each week, our schedule of MiniCamps will be broken down into age ranges, such as 3-5 year olds and 6-10 year olds. Our goal is to provide a time for children to feel connected to other children and have fun.

For younger children, we offer a Circletime — think of it as having the little ones sit around our virtual carpet and connect. There might be a show + tell that day or perhaps a storytime. We find that this age range has A LOT to say, and we’re here to help listen!

 

For kids in the 6-10 year old range, we’re excited to offer a revolving, dynamic schedule of MiniCamps activities. These will range from movement, art, and easy snack making camps to camps that feature math games and beginner novel reading. And every week we’ll offer this age range access to a Campfire: a less structured camp where kids can connect with each other with the help of guided questions about their interests from the Virtual Host.

From time to time we offer special themes for our camps, such as a Back To School Bootcamp in the last few weeks of summer, holiday themed camps, and more.

See our available camps here.

I don’t have the materials for the session! Can my child still participate?

Yes! Many children truly just love joining or sessions for the socialization and interacting with children in a similar age range. If you child doesn’t have the materials needed but really want to learn about the activity, they are always welcome to join the session!

 

As a team of working parents ourselves, we know how getting materials ready and kiddos logged on is a task in itself! We designed our camps with parents and caregivers in mind — camps that are fun and engaging but require simple, common household materials.

I have multiple kids! Do I have to sign them up separately?

For each session of Virtual Childcare purchased you are charged for a “per device” use not per child. This works for on-demand, one-on-one care (one device on one device) or our pre-scheduled group camps. Our suggestion? We’ve had up to 3 siblings use one device comfortably.

Sign up here! 

What is your refund policy?

As moms ourselves, we know life happens  – and sometimes we can’t commit to the things we’ve already signed up for! That’s why we have a comprehensive Refund policy to ensure the satisfaction of all our Flexable Friends.
  • You can cancel a Minicamp within 24 hours of the scheduled MiniCamp time, and receive a full refund.
  • If for any reason, Flexable cancels a class in advance, you will receive a full refund.
  • If the start time of a class is rescheduled, you will receive a full refund upon request.
  • If you miss a class, you are not entitled to a refund.
  • If your child(ren) have not joined the meeting 10 minutes after the start time, this is considered a missed camp and not entitled to a refund.

Please reach out to info@flexablecare.com with any questions and for a refund.

Is Virtual Childcare Safe?

Each Flexable Virtual Hosts has thorough background checks and clearances. Often, our hosts are teacher aids or childcare workers already! By utilizing Zoom, we have included features such as randomly generated Meeting ID’s and locked waiting rooms to ensure safety. Increased safety is just one of the many benefits of virtual childcare!

Are you fully licensed and insured?

  • While Flexable is not a licensed daycare facility, we are fully insured, and all of our staff are fully vetted and have their Childcare Clearances.  Also, you will sign a Childcare Liability Waiver when you drop you children off.
  • Flexable is not responsible for any lost or stolen items. Please take valuables with you.

What are the rules of conduct for Virtual Childcare?

Yes! We ask that all children that join us for virtual childcare sessions refrain from using profanity, are kind to other children on the session, and are a team player! If they are not, Flexable may remove them from the session at the Virtual Host’s discretion. Read more in our term and conditions.

I'm interested in working for Flexable.

Our team in growing! One of the main benefits of virtual childcare services is that employees can have a flexible work schedule and can work from their home.

 

See more on our Careers Page.

I have another question!

Have more questions? We’d love to connect!

Drop us a line at info@flexablecare.com